Altuntaş, S. Et Al. 2020. Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.31 , 978-1008.

Altuntaş, S., Dereli, T., & Kaya, İ., (2020). Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.31, 978-1008.

Altuntaş, Serkan, Turkay Dereli, And İhsan KAYA. "Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts," TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.31, 978-1008, 2020

Altuntaş, Serkan Et Al. "Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts." TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.31, pp.978-1008, 2020

Altuntaş, S. Dereli, T. And Kaya, İ. (2020) . "Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts." TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.31, pp.978-1008.

@article{article, author={Serkan ALTUNTAŞ Et Al. }, title={Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts}, journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE}, year=2020, pages={978-1008} }