KILIÇ, S. And ENGİNKAYA, E. 2024. Uncovering airline service quality dimensions from passengers' online reviews: A text mining approach to validate and extend Servqual. Business and Management Studies: An International Journal , vol.12, no.3 , 492-504.

KILIÇ, S., & ENGİNKAYA, E., (2024). Uncovering airline service quality dimensions from passengers' online reviews: A text mining approach to validate and extend Servqual. Business and Management Studies: An International Journal , vol.12, no.3, 492-504.

KILIÇ, Sena, And Ebru ENGİNKAYA ERKENT. "Uncovering airline service quality dimensions from passengers' online reviews: A text mining approach to validate and extend Servqual," Business and Management Studies: An International Journal , vol.12, no.3, 492-504, 2024

KILIÇ, Sena And ENGİNKAYA, Ebru E. . "Uncovering airline service quality dimensions from passengers' online reviews: A text mining approach to validate and extend Servqual." Business and Management Studies: An International Journal , vol.12, no.3, pp.492-504, 2024

KILIÇ, S. And ENGİNKAYA, E. (2024) . "Uncovering airline service quality dimensions from passengers' online reviews: A text mining approach to validate and extend Servqual." Business and Management Studies: An International Journal , vol.12, no.3, pp.492-504.

@article{article, author={Sena KILIÇ And author={Ebru ENGİNKAYA ERKENT}, title={Uncovering airline service quality dimensions from passengers' online reviews: A text mining approach to validate and extend Servqual}, journal={Business and Management Studies: An International Journal}, year=2024, pages={492-504} }