ÖNÜT, S. Et Al. Customer Relationship Management in Banking Sector and A Model Design for Banking Performance Enhancement. 2008. In Unifying Themes in Complex Systems IV , Springer-Verlag , Berlin, 370-378.

ÖNÜT, S., ERDEM, İ., & HOŞVER, B., (2008). Customer Relationship Management in Banking Sector and A Model Design for Banking Performance Enhancement. Unifying Themes in Complex Systems IV (pp.370-378), Berlin: Springer-Verlag .

ÖNÜT, Semih, İbrahim ERDEM, And Bora HOŞVER. "Customer Relationship Management in Banking Sector and A Model Design for Banking Performance Enhancement." In Unifying Themes in Complex Systems IV , 370-378. Berlin: Springer-Verlag , 2008

ÖNÜT, Semih Et Al. "Customer Relationship Management in Banking Sector and A Model Design for Banking Performance Enhancement." Unifying Themes in Complex Systems IV , Springer-Verlag , 2008, pp.370-378.

ÖNÜT, S. ERDEM, İ. And HOŞVER, B. (2008) "Customer Relationship Management in Banking Sector and A Model Design for Banking Performance Enhancement", Unifying Themes in Complex Systems IV . Berlin: Springer-Verlag .

@bookchapter{bookchapter, author ={Semih ÖNÜT Et Al. }, chaptertitle={Customer Relationship Management in Banking Sector and A Model Design for Banking Performance Enhancement}, booktitle={ Unifying Themes in Complex Systems IV}, publisher={Springer-Verlag }, city={Berlin},year={2008} }