ALTUNTAŞ, S. Et Al. 2012. Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.23 , 1379-1395.

ALTUNTAŞ, S., Dereli, T., & Yılmaz, M. K., (2012). Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.23, 1379-1395.

ALTUNTAŞ, Serkan, Türkay Dereli, And Mustafa Kemal Yılmaz. "Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey," TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.23, 1379-1395, 2012

ALTUNTAŞ, Serkan Et Al. "Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey." TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.23, pp.1379-1395, 2012

ALTUNTAŞ, S. Dereli, T. And Yılmaz, M. K. (2012) . "Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey." TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE , vol.23, pp.1379-1395.

@article{article, author={Serkan ALTUNTAŞ Et Al. }, title={Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey}, journal={TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE}, year=2012, pages={1379-1395} }