Tuerkyilmaz, A. And Oezkan, C. 2007. Development of a customer satisfaction index model - An application to the Turkish mobile phone sector. INDUSTRIAL MANAGEMENT & DATA SYSTEMS , vol.107 , 672-687.

Tuerkyilmaz, A., & Oezkan, C., (2007). Development of a customer satisfaction index model - An application to the Turkish mobile phone sector. INDUSTRIAL MANAGEMENT & DATA SYSTEMS , vol.107, 672-687.

Tuerkyilmaz, Ali, And Coşkun ÖZKAN. "Development of a customer satisfaction index model - An application to the Turkish mobile phone sector," INDUSTRIAL MANAGEMENT & DATA SYSTEMS , vol.107, 672-687, 2007

Tuerkyilmaz, Ali And Oezkan, Coşkun. "Development of a customer satisfaction index model - An application to the Turkish mobile phone sector." INDUSTRIAL MANAGEMENT & DATA SYSTEMS , vol.107, pp.672-687, 2007

Tuerkyilmaz, A. And Oezkan, C. (2007) . "Development of a customer satisfaction index model - An application to the Turkish mobile phone sector." INDUSTRIAL MANAGEMENT & DATA SYSTEMS , vol.107, pp.672-687.

@article{article, author={Ali Tuerkyilmaz And author={Coşkun ÖZKAN}, title={Development of a customer satisfaction index model - An application to the Turkish mobile phone sector}, journal={INDUSTRIAL MANAGEMENT & DATA SYSTEMS}, year=2007, pages={672-687} }