ALTUNTAŞ, S. And Kansu, S. 2020. An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement A case study. KYBERNETES , vol.49, no.10 , 2419-2453.

ALTUNTAŞ, S., & Kansu, S., (2020). An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement A case study. KYBERNETES , vol.49, no.10, 2419-2453.

ALTUNTAŞ, Serkan, And Semih Kansu. "An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement A case study," KYBERNETES , vol.49, no.10, 2419-2453, 2020

ALTUNTAŞ, Serkan And Kansu, Semih. "An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement A case study." KYBERNETES , vol.49, no.10, pp.2419-2453, 2020

ALTUNTAŞ, S. And Kansu, S. (2020) . "An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement A case study." KYBERNETES , vol.49, no.10, pp.2419-2453.

@article{article, author={Serkan ALTUNTAŞ And author={Semih Kansu}, title={An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement A case study}, journal={KYBERNETES}, year=2020, pages={2419-2453} }