ZEHİR, C. And Narcikara, E. 2015. E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions. 5th International Conference on Leadership, Technology, Innovation and Business Management (ICLTIBM) , (İstanbul, Turkey), 427-443.

ZEHİR, C., & Narcikara, E., (2015). E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions . 5th International Conference on Leadership, Technology, Innovation and Business Management (ICLTIBM) (pp.427-443). İstanbul, Turkey

ZEHİR, Cemal, And Elif Narcikara. "E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions," 5th International Conference on Leadership, Technology, Innovation and Business Management (ICLTIBM), İstanbul, Turkey, 2015

ZEHİR, Cemal And Narcikara, Elif. "E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions." 5th International Conference on Leadership, Technology, Innovation and Business Management (ICLTIBM) , İstanbul, Turkey, pp.427-443, 2015

ZEHİR, C. And Narcikara, E. (2015) . "E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions." 5th International Conference on Leadership, Technology, Innovation and Business Management (ICLTIBM) , İstanbul, Turkey, pp.427-443.

@conferencepaper{conferencepaper, author={Cemal ZEHİR And author={Elif Narcikara}, title={E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions}, congress name={5th International Conference on Leadership, Technology, Innovation and Business Management (ICLTIBM)}, city={İstanbul}, country={Turkey}, year={2015}, pages={427-443} }