Service Quality Evaluation of International Logistics Company: An Empirical Case Using QFD Approach


Teng Huang S., BULUT E. , Duru O.

International Journal of Logistics and Trade, vol.10, no.3, pp.31-54, 2012 (Refereed Journals of Other Institutions)

  • Publication Type: Article / Article
  • Volume: 10 Issue: 3
  • Publication Date: 2012
  • Title of Journal : International Journal of Logistics and Trade
  • Page Numbers: pp.31-54