7th International Project and Construction Management Conference (IPCMC2022), İstanbul, Turkey, 22 - 24 October 2022, pp.1533-1543
Changes such as change orders and site instructions resulting in resource diversion and work area congestion negatively affect the crew’s productivity and thus a disruption occurs. Diminishing labour productivity ends up with an increase in the costs and time needed to accomplish the work and this jeopardizes the owner’s return on investment, concluding with serious friction and even litigation among the contracting parties. Although disruption is a highly contentious event in construction projects, systematic disruption claim management (DCM) practices cannot be facilitated in construction projects successfully so that disruption events continue to be a major trigger of dispute among the contracting parties. Thus, in recognition of the problem described above, this study aims to identify barriers of DCM by conducting a comprehensive literature review. Furthermore, a questionnaire survey which was analyzed using the TOPSIS technique was conducted with the participation of 12 construction practitioners to set out the significance of DCM barriers. Besides rigorous theoretical contribution, this study is believed to provide construction practitioners with fundamental DCM knowledge that is necessary to create a DCM road map for their projects.