Akademik Veri Yönetim Sistemi
2nd International Congress on Engineering and Technology, ICET 2024, Shah-Alam, Malezya, 4 - 05 Eylül 2024, cilt.3322, (Tam Metin Bildiri)
The number of students at Universiti Teknologi MARA (UiTM), Shah Alam is growing yearly. This scenario will result in more travel requirements. Most of the universities had unsatisfactory traffic conditions. These days, the university administration will provide a sustainable plan to reduce traffic congestion, lessen the negative environmental effect, and encourage the use of public transport on campus. The UiTM Shah Alam is also a part of this sustainable planning. Although some students could have private transport, others would not. Some students reside on campus while others do not. Therefore, this study was done to find how efficient the UiTM Shah Alam bus timetable was and how satisfied passengers were. The UiTM bus service had been put in place to enhance parking availability near UiTM, help college and non-resident student movement, and lessen traffic congestion on campus. It was critical to obtain input from bus passengers on the present transportation options offered. The respondents were the students who made up most of the bus passengers. The SPSS was used to analyze the data from 205 respondents online and physical surveys to determine how satisfied consumers were with the UiTM bus timetable. To measure consumers' levels of satisfaction, all questions in the online survey were cited from the SERVQUAL model and the Transit Capacity and Quality of Service Manual, respectively. Several user comments and recommendations provided additional evidence that the campus bus system needs change. The study concluded with suggestions for the strategic, planning, and execution of an efficient bus timetable.