Sustaining business excellence


ARAS G. , Crowther D.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, cilt.21, sa.5, ss.565-576, 2010 (SSCI İndekslerine Giren Dergi) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 21 Konu: 5
  • Basım Tarihi: 2010
  • Doi Numarası: 10.1080/14783363.2010.481527
  • Dergi Adı: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
  • Sayfa Sayıları: ss.565-576

Özet

Many concepts have appeared fashionable as a process of business management and the latest of these is connected to sustainability. Often these concepts are merely refinements of other concepts but are presented as the answer to managing a business. We argue in this paper that these concepts do not replace earlier concepts. Instead, we argue, that the way to manage a business for excellence and sustainable competitive advantage is to focus on the four key areas of profitability, sustainability, reputation and governance.