Sustaining business excellence


ARAS G. , Crowther D.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, vol.21, no.5, pp.565-576, 2010 (Journal Indexed in SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 21 Issue: 5
  • Publication Date: 2010
  • Doi Number: 10.1080/14783363.2010.481527
  • Journal Name: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
  • Journal Indexes: Social Sciences Citation Index, Scopus
  • Page Numbers: pp.565-576

Abstract

Many concepts have appeared fashionable as a process of business management and the latest of these is connected to sustainability. Often these concepts are merely refinements of other concepts but are presented as the answer to managing a business. We argue in this paper that these concepts do not replace earlier concepts. Instead, we argue, that the way to manage a business for excellence and sustainable competitive advantage is to focus on the four key areas of profitability, sustainability, reputation and governance.