Measuring the impact of ICT labour on the efficiency of Turkish retail businesses: a stochastic frontier analysis

GÖNEL F., TAŞTAN H.

Global Business and Economics Review, cilt.33, sa.1, ss.84-107, 2025 (Scopus) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 33 Sayı: 1
  • Basım Tarihi: 2025
  • Doi Numarası: 10.1504/gber.2025.147180
  • Dergi Adı: Global Business and Economics Review
  • Derginin Tarandığı İndeksler: Scopus, International Bibliography of Social Sciences, Aerospace Database, Communication Abstracts, EconLit, INSPEC, Metadex, Civil Engineering Abstracts
  • Sayfa Sayıları: ss.84-107
  • Anahtar Kelimeler: e-commerce, ICT, information and communication technologies, productivity, retail trade, small-sized firms, Turkey, wholesale trade
  • Yıldız Teknik Üniversitesi Adresli: Evet

Özet

This study examines the impact of information and communication technologies (ICTs) on efficiency in the Turkish retail trade sector using firm-level data. We employ a stochastic frontier model to analyse the effect of ICT labour and traditional non-ICT labour on productivity. Results indicate that Turkish retail firms operate with constant returns to scale and a labour-intensive technology. ICT labour has a positive effect on the technical efficiency of retailer firms, with a contribution comparable to that of non-ICT labour. Empirical results also suggest that, compared to large firms, small and medium-sized firms exhibit slightly higher technical efficiency.