A Customer-Driven Supplier Evaluation Model Under Indeterminacy for Customizated Production
Neutrosophic Sets and Systems, cilt.100, ss.150-185, 2026 (Scopus)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 100
- Basım Tarihi: 2026
- Doi Numarası: 10.5281/zenodo.21957230
- Dergi Adı: Neutrosophic Sets and Systems
- Derginin Tarandığı İndeksler: Scopus, Fuente Academica Plus, Compendex, Directory of Open Access Journals, Academic Search Ultimate (EBSCO)
- Sayfa Sayıları: ss.150-185
- Anahtar Kelimeler: AHP, Furniture industry, Neutrosophic fuzzy sets, QFD, Supplier selection
- Yıldız Teknik Üniversitesi Adresli: Evet
Özet
Due to the developing market conditions, changing customer expectations, and shortening of product life cycles, it is inevitable for companies to produce high-quality products that will meet customer requirements. Making the right decisions on issues such as working with right supplier, planning production correctly, ensuring effective stock management, and managing the cash flow are some of the factors that affect and change the expectations of the customers. In this study, hybrid quality function deployment (QFD) and analytical hierarchy process (AHP) methodology were used, focusing on supplier selection problems. The weights of the quality requirements (QRs) of the customers were determined by the neutrosophic AHP approach, and then the quality characteristics (QCs) were prioritized in the quality house, considering the relationship between the QRs and QCs. Finally, alternative suppliers were evaluated in terms of QCs using the NAHP method and the most suitable supplier was determined as the Austrian origin company