IO2015-XVII Congress of APDIO, Porto, Portugal, 7 - 09 September 2015, pp.45-46
This paper presents the results of an exploratory study carried out to learn about the use and impact of Information and Communication Technologies (ICT) on Small and Medium Sized Enterprises (SMEs) in Istanbul, Turkey. Survey was conducted for the SMEs in the heavily industrialized area of Turkey. Data on the aspects of ICT was collected from 500 SMEs which are operating in the manufacturing sector but different industry groups through a survey instrument.
The survey questions were designed to evaluate the specific characteristics of SMEs by taking account of technology and management competence, product/service of the company, research and development management, information and communication technology issues. The study investigates determined main topics about Information and Communication Technologies; ICT infrastructure, software used, driver for ICT investment, perceptions about business benefits of ICT, barriers for the adoption of ICT, existence of experienced experts in the field of information technology, average annual ICT budget and outsourcing trends of SMEs. The different aspects of ICT were determined to assess enterprises by statistical analysis. This paper investigates how the influence of organizational and environmental preconditions on Information and Communication Technologies varies in SMEs.
The study searches diversity in the use of ICT across different industry groups. The paper provides a background to previous research on technology competence in SMEs to evaluate enterprises statistically by correlation analysis. The case study examines five hundred SMEs in different industry groups by the critical questions and, therefore, there is no limitations to claim the generalization of the findings for the study.
Keywords: Decision support system, Technology competency, Information and communication technologies (ICT), SMEs