Akademik Veri Yönetim Sistemi
85th Annual Meeting of Academy of Management, Kobenhavn, Danimarka, 25 - 29 Temmuz 2025, ss.1-10, (Özet Bildiri)
This study uses a qualitative approach to investigate how employees manage the emotional demands of their workplace. Grounded in the Demand-Induced Strain Compensation (DISC) model (de Jonge & Dormann, 2003) and Conservation of Resources (COR) theory (Hobfoll, 1989), we conducted semi-structured interviews with a purposive sample (N = 15). Thematic analysis led to the development of the Emotional Crafting Model, a framework that integrates emotional demands, resources, and strategies employees use to manage these challenges—referred to as emotional crafting strategies. These strategies include intrapersonal and interpersonal emotion regulation, digital emotion regulation, job crafting, and recovery activities. Our findings reveal that emotional demands elicit negative responses, prompting employees to adopt strategies shaped by available resources across work and non-work domains. Effective emotional crafting mitigates the adverse effects of emotional demands, enhancing individual and organizational outcomes.