TRANSPORTATION RESEARCH PART E-LOGISTICS AND TRANSPORTATION REVIEW, cilt.58, ss.28-51, 2013 (SCI İndekslerine Giren Dergi)
In this paper, the problems of public transportation customers in Istanbul are addressed and their satisfaction levels are evaluated by using customer satisfaction survey and statistical analysis. A novel interval type-2 fuzzy MCDM method is proposed based on TOPS'S and GRA, to evaluate and improve customer satisfaction in Istanbul public transportation. Then, the criteria need to be improved are determined and different improvement suggestions are made for all public transportation firms. (c) 2013 Elsevier Ltd. All rights reserved.