Risk Analysis of Digital Transformation with an Integrated Picture Fuzzy QFD and FMEA Methodology


4th International Conference on Intelligent and Fuzzy Systems (INFUS), Bornova, Turkey, 19 - 21 July 2022, vol.504, pp.471-480 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Volume: 504
  • Doi Number: 10.1007/978-3-031-09173-5_56
  • City: Bornova
  • Country: Turkey
  • Page Numbers: pp.471-480
  • Keywords: Failure Mode and Effects Analysis, Quality Function Deployment, Risk priority number, Picture Fuzzy Sets, Digital transformation, COMPONENTS, FRAMEWORK, REDESIGN
  • Yıldız Technical University Affiliated: No


Digital transformation takes more place in our lives day by day and changes both our individual lives and the way we do business. In addition to the numerous benefits it provides, it also has some risks that are accepted by everyone. In this study, these risks are analyzed with an integrated QFD (Quality Function Deployment) and FMEA (Failure Mode and Effects Analysis) methodology. The indecisiveness of the decision makers is handled with picture fuzzy sets. The novelty that the developed method adds to the literature is that it analyzes risk connectivity, one of the risk parameters, with the correlation matrix of QFD. The integrated approach uses nine risk parameters instead of the three risk parameters used in the classical FMEA method. In this way, the relationship pattern between the risks is included in the calculation and a more appropriate approach to real-life applications is suggested.