Research Information System
4th International Conference on the Leadership and Management of Projects in the Digital Age, ICLAMP 2025, Al Eker, Bahrain, 13 - 14 April 2025, vol.1548 LNNS, pp.308-319, (Full Text)
Logistics operations involve complex activities such as transportation, storage, and distribution of materials throughout the supply chain. These activities are critical managerial processes that enhance customer satisfaction, operational efficiency, cost-effectiveness, and ultimately the competitiveness of the business. The aim of this study is to identify key performance indicators for logistics operations and determine the levels of importance as-sociated with them. The identified importance levels will provide support to decision-makers in logistics network design and help logistics businesses better manage their operations. The indicators identified through a literature review have been weighted using the Analytic Hierarchy Process (AHP) method. The analyses revealed that performance metrics such as “Order Accuracy” and “Shipping Time” have emerged as prominent factors, with cost-related criteria such as “Inventory Cost” and “Distribution Cost” also holding high priority.