Evaluation of service quality criteria for a private medical centre by using SERVQUAL and DEMATEL methods


GÜL M. , Guneri A. F. , Derin B.

Sigma Journal of Engineering and Natural Sciences, vol.32, no.2, pp.240-253, 2014 (Other Refereed National Journals)

  • Publication Type: Article / Article
  • Volume: 32 Issue: 2
  • Publication Date: 2014
  • Title of Journal : Sigma Journal of Engineering and Natural Sciences
  • Page Numbers: pp.240-253