Evaluation of service quality criteria for a private medical centre by using SERVQUAL and DEMATEL methods

GÜL M., Guneri A. F., Derin B.

Sigma Journal of Engineering and Natural Sciences, vol.32, no.2, pp.240-253, 2014 (ESCI)

  • Publication Type: Article / Article
  • Volume: 32 Issue: 2
  • Publication Date: 2014
  • Journal Name: Sigma Journal of Engineering and Natural Sciences
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Academic Search Premier, Directory of Open Access Journals
  • Page Numbers: pp.240-253
  • Yıldız Technical University Affiliated: Yes