14TH INTERNATIONAL CONFERENCE ORGANIZATION, TECHNOLOGY AND MANAGEMENT IN CONSTRUCTION, Zagreb, Croatia, 4 - 07 September 2019, pp.160-176
Small and Medium-Sized Enterprises (SMEs) make significant contributions to countries’
economy in many ways. For instance, in Europe, 56,8% of total value-added and 66,4%
employment has been created by SMEs in 2017. Additionally, SMEs play important roles in
Construction Industry (CI), especially in off-site manufacturing, and assembly and supporting
services in construction sites. Therefore, performances of SMEs are crucial to complete
construction projects successfully. CI has been criticized because of its underperformance and
inefficient working environment. At this point, measuring the performance of construction
companies using precisely developed Key Performance Indicators is a must and effective tool.
However, current KPIs available in the literature have developed either for projects or large
construction companies. KPIs for small and medium-sized construction companies have not
been determined yet. Therefore, this study aims at determining KPIs convenient to SMEs in CI.
Initially, 46 KPIs were extracted by conducting a literature survey and classified under 6
perspectives. Structured interviews conducted with the participation of 20 experts working in
various SMEs for evaluating the determined KPIs. Based on the structured interviews, 12 of
them are eliminated and 10 new KPIs recommended by experts are added. The second list
consisting of 44 KPIs are re-evaluated by 5 highly experienced new respondents. Eventually, a
final list of 37 KPIs is determined. The KPIs proposed in this study can be used by decisionmakers in efforts to measure and boost the performance of their organizations.