Determination of KPIs for Small and Medium Sized Construction Companies


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Okudan O. , Budayan C.

14TH INTERNATIONAL CONFERENCE ORGANIZATION, TECHNOLOGY AND MANAGEMENT IN CONSTRUCTION, Zagreb, Hırvatistan, 4 - 07 Eylül 2019, cilt.1, no.1, ss.160-176

  • Cilt numarası: 1
  • Basıldığı Şehir: Zagreb
  • Basıldığı Ülke: Hırvatistan
  • Sayfa Sayısı: ss.160-176

Özet

Small and Medium-Sized Enterprises (SMEs) make significant contributions to countries’ economy in many ways. For instance, in Europe, 56,8% of total value-added and 66,4% employment has been created by SMEs in 2017. Additionally, SMEs play important roles in Construction Industry (CI), especially in off-site manufacturing, and assembly and supporting services in construction sites. Therefore, performances of SMEs are crucial to complete construction projects successfully. CI has been criticized because of its underperformance and inefficient working environment. At this point, measuring the performance of construction companies using precisely developed Key Performance Indicators is a must and effective tool. However, current KPIs available in the literature have developed either for projects or large construction companies. KPIs for small and medium-sized construction companies have not been determined yet. Therefore, this study aims at determining KPIs convenient to SMEs in CI. Initially, 46 KPIs were extracted by conducting a literature survey and classified under 6 perspectives. Structured interviews conducted with the participation of 20 experts working in various SMEs for evaluating the determined KPIs. Based on the structured interviews, 12 of them are eliminated and 10 new KPIs recommended by experts are added. The second list consisting of 44 KPIs are re-evaluated by 5 highly experienced new respondents. Eventually, a final list of 37 KPIs is determined. The KPIs proposed in this study can be used by decisionmakers in efforts to measure and boost the performance of their organizations.