International Symposium on Analytic Hierarchy Process, 3 - 06 December 2020, pp.1-4
The assessment of service quality in a hospital for organ transplantation has been mainly ignored by health care suppliers, although it has vital importance for human life. In this study, service quality parameters are determined in the light of four SERVQUAL dimensions, including responsiveness, reliability, tangibles, and empathy, and a survey has been conducted. Twenty-one patients who are suffering from kidney failure and also their relatives have attended this survey. The analytic hierarchy process (AHP) is constructed to select the best hospital in Istanbul for kidney transplantation based on these service quality parameters, and results are discussed.