Empirical study of public sector employee loyalty and satisfaction


Turkyilmaz A., Akman G., Ozkan C. , Pastuszak Z.

INDUSTRIAL MANAGEMENT & DATA SYSTEMS, vol.111, pp.675-696, 2011 (Journal Indexed in SCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 111
  • Publication Date: 2011
  • Doi Number: 10.1108/02635571111137250
  • Title of Journal : INDUSTRIAL MANAGEMENT & DATA SYSTEMS
  • Page Numbers: pp.675-696
  • Keywords: Turkey, Public administration, Employees, Job satisfaction, Human resource management, JOB-SATISFACTION, ORGANIZATIONAL COMMITMENT, MANAGEMENT, TURNOVER, TQM, PERCEPTIONS, PERFORMANCE, ANTECEDENTS, EMPOWERMENT, FEEDBACK

Abstract

Purpose - The purpose of this paper is to identify the factors which determine the level of public employees' job satisfaction and as result help to have effective and efficient management system in the public sector, in developing countries such as Turkey.