Performance measurement using intuitionistic fuzzy sets: A case study from debt collection centers
Notes on Intuitionistic Fuzzy Sets, cilt.30, sa.2, ss.121-130, 2024 (Scopus)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 30 Sayı: 2
- Basım Tarihi: 2024
- Doi Numarası: 10.7546/nifs.2024.30.2.121-130
- Dergi Adı: Notes on Intuitionistic Fuzzy Sets
- Derginin Tarandığı İndeksler: Scopus
- Sayfa Sayıları: ss.121-130
- Anahtar Kelimeler: Analytic hierarchy process, Debt collection, Intuitionistic fuzzy sets, Performance measurement
- Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
- Yıldız Teknik Üniversitesi Adresli: Evet
Özet
Performance measurement (PM) is a vital aspect of management, conducted periodically to assess the success or quality of a specific process or an organization. Performance encompasses both goals and relational models crucial for achieving those goals within a given time frame. From another perspective, performance measurement is about determining related performance indicators and providing a numerical summarized result which can be used for comparisons. Converting various indicators to an overall performance score can be modeled as a multi-criteria decision making problem. In this study, we focus on performance measurement of debt collection centers which are organizations specialized in collecting money from debtors. To this end, a decision model is developed and intuitionistic fuzzy Analytic Hierarchy Process is used to obtain the criteria weights. The proposed framework is shown in a real-world case study.