An approach based on TRIZ methodology and SERVQUAL scale to improve the quality of health-care service: A case study


ALTUNTAŞ S., Yener E.

EGE ACADEMIC REVIEW, 2012 (Peer-Reviewed Journal)

  • Publication Type: Article / Article
  • Publication Date: 2012
  • Journal Name: EGE ACADEMIC REVIEW
  • Journal Indexes: TR DİZİN (ULAKBİM)
  • Yıldız Technical University Affiliated: No