A Customer Satisfaction Model Based on Fuzzy TOPSIS and SERVQUAL Methods


Erdoğan M., Bilişik Ö. N. , Kaya İ. , Baraçlı H.

5th International Conference on Applied Operational Research - ICAOR'13,, Lisbon, Portugal, 29 - 31 July 2013, pp.74-83

  • Publication Type: Conference Paper / Full Text
  • City: Lisbon
  • Country: Portugal
  • Page Numbers: pp.74-83