A Customer Satisfaction Model Based on Fuzzy TOPSIS and SERVQUAL Methods

Erdoğan M., Bilişik Ö. N., Kaya İ., Baraçlı H.

5th International Conference on Applied Operational Research - ICAOR'13,, Lisbon, Portugal, 29 - 31 July 2013, pp.74-83

  • Publication Type: Conference Paper / Full Text
  • City: Lisbon
  • Country: Portugal
  • Page Numbers: pp.74-83
  • Yıldız Technical University Affiliated: Yes